Terms of Use

1. Acceptance of Terms

By accessing and using the services of Andoi Passport Pages ('the company', 'we', 'our'), you agree to be bound by these terms of use. If you disagree with any part of these terms, you should not use our services.

2. Service Description

Andoi Passport Pages provides consulting and processing services for travel documents, specifically passports. Our services include:

• Specialized passport processing consulting
• Assistance in document preparation
• Management of appointments and official procedures
• Tracking of processing procedures

3. Client Responsibilities

3.1 Required Documentation

The client agrees to:

• Provide truthful and complete documentation
• Submit all required documents in a timely manner
• Notify any changes in personal circumstances
• Comply with all applicable legal requirements

3.2 Cooperation

• Respond to information requests in a timely manner
• Attend scheduled appointments as required
• Follow instructions provided by our team
• Maintain confidentiality regarding sensitive information

4. Limitations of Liability

4.1 Consulting Services

Our services are consultative and assistance in nature. We are not a government entity and have no control over final decisions by competent authorities regarding the approval or denial of passport applications.

4.2 Disclaimer of Warranties

While we work diligently to provide high-quality services, we do not guarantee:

• Approval of passport applications
• Specific processing times by authorities
• Specific outcomes in complex cases

5. Payment and Refund Policy

5.1 Payment Structure

• Initial consultations are free as advertised
• Processing services require advance payment
• Official government fees are additional
• Prices are subject to change with prior notice

5.2 Refund Policy

• Refunds are considered on a case-by-case basis
• Services already rendered are non-refundable
• Government fees are non-refundable
• Refund requests must be made in writing

6. Confidentiality

We are committed to maintaining the confidentiality of all personal information and documents provided by our clients. This information will only be used for the specific purposes of the contracted service and will only be shared with competent authorities as necessary for processing.

7. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and data compilations, is the property of Andoi Passport Pages and is protected by copyright laws.

8. Prohibited Use

It is prohibited to use our services for:

• Illegal or fraudulent activities
• Providing false or misleading information
• Interfering with the operation of our systems
• Damaging our reputation or that of third parties
• Violating intellectual property rights

9. Service Termination

We reserve the right to terminate or suspend our services at any time if:

• These terms of use are violated
• False or incomplete information is provided
• Payment obligations are not met
• Inappropriate or hostile behavior is exhibited

10. Governing Law and Jurisdiction

These terms shall be governed by and construed in accordance with the laws of Mexico. Any dispute arising from these terms shall be resolved in the competent courts of Mexico City, Mexico.

11. Modifications

We reserve the right to modify these terms at any time. Modifications will take effect immediately upon posting on our website. It is your responsibility to review these terms periodically.

12. Contact

For questions about these terms of use, you can contact us: